Privacy Policy

Revision 4.0
Effective Date: April 16, 2025

Purpose

Your privacy is a priority at WeaveGrid. Please take a moment to read this Privacy Policy to learn more about our information practices, including what type of information WeaveGrid gathers, how the information is used and for what purposes, to whom we disclose this information, as well as how we safeguard your personally identifiable information (“PII”).

This Privacy Policy applies to the collection, use, protection, disclosure, correction, and deletion of your PII by Weave Grid, Inc. (“WeaveGrid”) through its websites www.weavegrid.com and www.ev-pulse.com (the “Websites”), all subpages and successor pages to the Websites, as well as all software and services that we offer, including but not limited to those services that we offer through our Websites when you register for an evPulse account, a “WeaveGrid for Drivers” account, or a “WeaveGrid for Utilities'' account (the“Account Services”). 

WeaveGrid may update this Privacy Policy from time to time without
any prior notice. When we change the Privacy Policy in a material
way, a notice will be provided to you via email or our Websites. Any
changes will be immediately effective upon the posting of the
updated Privacy Policy. Your continued use of the WeaveGrid
Websites and Account Services represents your consent to the
terms of the new Privacy Policy. Please regularly check this Privacy
Policy for any such updates. By browsing and/or using the
WeaveGrid Websites and Account Services, you agree to our
collection, use, and sharing of your PII as described in this Privacy
Policy.

Information WeaveGrid uses and collects to provide the Websites and Account Services

In order to provide the Websites, we must collect your IP address. If
you submit your PII as part of a form on the Websites, we also
collect that information.

We must collect certain PII to provide the Account Services to you.
PII includes information where your name is combined with other
specific identifiers such as your address, email address, phone
number, precise geolocation, or electric vehicle (“EV”) usage
behaviors. WeaveGrid may collect and make use of the following
information to provide Account Services that you may request or in
which you have enrolled:

• Personal Information: We may collect first name, last name,
  email address, phone number, residential address, and IP
  Address. 
• Usage Information: We may collect information about
  transactions made on our Websites, and what you click on
  while using our Account Services or Websites. 
• Precise Geolocation Information: We may collect information
  about your precise geolocation that may be determined from
  your vehicle’s GPS and other sensors that may reveal
  information on nearby devices, Wi-Fi access points, and cell
  towers.
• Device Information: We may collect information about the device
  you are using, such as hardware model, operating system,
  application version number, browser, and IP addresses.
• Vehicle and Charging Information: For charging observation
  and/or management, we may collect charging power level
  (kW), total charging energy (total electricity consumed in kWh
  for a contiguous session), battery state of charge, vehicle GPS
  coordinates, odometer information, utility identifiers, device ID (vehicle VIN#, Make, Model, Year, user-assigned device name,
  EVSE serial #, EVSE brand), and other vehicle and/or charging
  information to enable the Account Services and as may be
  provided by the vehicle or electric vehicle supply equipment
  provider.‍
• Mobile Device Information: In addition to the device information
  listed above, when you access the Websites via a web browser
  on your mobile device or through the use of the Account
  Services, we may also collect mobile network information
  including telephone number, the unique device identifier
  assigned to that device, mobile carrier, operating system, and
  other device attributes. We may access functions on your
  mobile device for the operation of the Account Services, which
  can include: telephone, browser, social media apps, or GPS.

WeaveGrid may collect the above listed information through various
means including but not limited to the user sign-up for Account
Services, correspondence with WeaveGrid personnel, and syncing
your devices to connect with the Account Services. This may include
any of your questions, comments, or suggestions submitted to
WeaveGrid. Depending on your device, WeaveGrid may receive
vehicle and charging information for the period before and after you
sign up for the Account Services.

By using or enrolling in the Websites or Account Services, you are
giving us express permission to collect this information. If you do
not want us to collect this information, you may not be able to use
the Websites or Account Services because the information may be
required for Website and/or Account Services functionality.

‍Aggregate Information

We collect statistical, de-identified or aggregated information which
is information that does not directly identify you or any specific
person, but may be derived from your PII. For example, we may
aggregate information to calculate the percentage of users in a particular ZIP code or the total amount of EV charging in a particular
neighborhood.

‍How We Use and Share PII‍

We use the PII we collect in the following ways:

• Communicate: Communicate: We use PII to communicate with you about the Account Services. We may also use your PII to send you updates or other communications regarding your account or to inform you of any changes to the Websites or Account Services
  or send you information, recommendations, and promotions
  that we believe will be of interest to you.
• Specific Purposes: You may be asked to provide information
  for a specific purpose (other than those described in this
  Privacy Policy). We will only use that information for that
  purpose.
• Customer Support: We may use your PII to provide you with
  support or other services you request. For example, we may
  need certain information in order to provide technical support
  or answer questions about your use of the Websites or Account Services.
• To Improve Our Services: We may use your PII for statistical
  analysis, generating surveys, market or product research, and
  to improve WeaveGrid’s services, products, the Websites, and
  the Account Services. We may use information collected from
  the Websites and Account Services to personalize your
  experience.
• Site Maintenance: We analyze how our users interact with the
  Websites and Account Services in order to maintain and
  improve them. We also use information that we collect to
  diagnose any problems with the Websites or Account Services.
• Legitimate Business Purposes: We may use your PII for any
  other business purpose we deem legitimate, as permitted by
  applicable law. WeaveGrid does not sell or rent your PII to third
  party marketers or any other third party.

We reserve the right to share information, including PII, with third
parties, as described below:

• ‍Service Providers: We may share information with service
  providers that (i) help us perform the Websites and Account
  Services’ functions and process your transactions or (ii)
  provide services to us or your utility for legitimate business
  purposes, as permitted by applicable law. This information
  sharing is subject to a confidentiality agreement between us
  and the third party protecting that information. We also may
  share EV and charging information with service providers to
  support a utilities’ desire to track usage or its legal obligation
  to perform energy efficiency services.

• Utilities; Governmental Agencies or Grant Program Entities: We may share information with your electric utility
  for the purpose of delivering the Account Services and EV
  programs, and with governmental agencies or entities that
  provide grants or other awards to WeaveGrid to support the
  Account Services or EV programs.
• Within Our Corporate Family: We may share information with
  a parent company, subsidiaries, joint ventures, or other
  companies under common control with us, to the extent
  permitted by applicable law.
• Corporate Structure: We may share information in connection
  with a contemplated or actual merger, acquisition,
  consolidation, change of control, or sale of all or a portion of
  our assets or if we undergo bankruptcy or liquidation. All such
  transfer of information will be protected by a confidentiality
  agreement binding the parties.
• To Prevent Harm: We may share information if we believe it is
  necessary in order to detect, investigate, prevent, or take
  action against illegal activities, fraud, or situations involving
  potential threats to the rights, property, or personal safety of
  any person.
• For Legal Purposes: We will share information where we are
  legally permitted or required to do so, such as in response to or
• in compliance with court or regulatory agency orders, legal
  proceedings, or legal process; to exercise our legal rights; to
  defend against legal claims or demands; or to comply with the
  requirements of any applicable law.
• With Your Consent: We may request your permission to share
  your PII for a specific purpose not described above. In such
  cases, we will notify you and request consent before you
  provide the PII or before the PII you have already provided is
  shared for such purpose.

Types of Tracking Technologies We Use

Cookies

“Cookies” are small text files that are stored within your device’s
memory by your web browser. Cookies are used to remember a
customer’s activity on a website for later use. They enable a website
such as ours to maintain user session log-ins and keep track of
your activities on that website to improve the individual user
experience, such as by keeping track of your preferences.

Web Tags

“Tags” (e.g. Pixels, Web Beacons, etc.) are small pieces of code that
are used on websites to collect data. When a particular action is
performed on a website, web tags record relevant data and send it to
a third party. 

Tags can be used for many different purposes, such as tracking
useful success metrics of an email marketing campaign. They can
also be used to deliver images that are stored on a central asset
server, providing a delightful user experience.  

Web tags are commonly confused with cookies. Cookies are used to
remember a customer’s activity on a website that are stored locally on an individual’s browser for later use rather than to send data to
third-party servers.

Categories of Tracking Technologies

We use the following categories of tracking technologies:

Strictly necessary. These Cookies and Tags are needed for the
operation of our Websites and/or Account Services, and cannot be
switched off. They are usually set in response to actions you make to
request services, such as setting your privacy preferences, logging
in, or filling in forms. You can set your browser to block or alert you
about these tracking technologies, but as a result, parts of the site
might not work or function as expected. These Cookies or Tags do
not store PII.

Functional. These technologies allow us to recognize
and count the number of visitors and to see how visitors navigate
our Websites and Account Services. This helps us to measure and
improve the way our Websites and Account Services work, for
example, by ensuring that users are finding what they are looking
for easily.  They help us to know which pages are the most and least
popular and see how visitors move around the site.  All information
these tracking technologies collect is aggregated and therefore
anonymous. If you do not allow these tracking technologies we will not know when you have visited our site, and will not be able to
monitor its performance.

Analytical/performance. These technologies allow us to recognize and count the number of visitors and to see how visitors navigate our Websites and Account Services. This helps us to measure and improve the way our Websites and Account Services work, for example, by ensuring that users are finding what they are looking for easily.  They help us to know which pages are the most and least popular and see how visitors move around the site.  All information these tracking technologies collect is aggregated and therefore anonymous. If you do not allow these tracking technologies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting. These tracking technologies record your visit to our
Websites and Account Services, the pages you have visited, and the
links you have followed. They may be set by our advertising partners.
 They may be used by those companies to build a profile of your
interests and show you relevant advertisements on other sites. They
are based on uniquely identifying your browser and internet device.
If you do not allow these tracking technologies, you will experience
less targeted advertising.

Please note that third parties may also use tracking technologies,
over which we have no control. These tracking technologies are
likely to be analytical/performance or targeting Cookies or Tags.

You may manage your individual tracking technology preferences
via the privacy banner that pops up in your browser(s), but doing so
will not opt-out or unsubscribe you from any communications or
information exchanges you have consented to receive via other
mechanisms. To unsubscribe from emails, you can use the
unsubscribe link in the footer of the applicable email from WeaveGrid or email support@weavegrid.com. To unsubscribe from
automated text messages sent to your mobile phone number, just
respond to the text with STOP at any time.

There are also a variety of other tools publicly available to manage
Cookies. To learn more about Cookies and modifying your browser
settings related to these Cookies you can review guidance from the
FTC.
We are not responsible for the effectiveness or compliance of third-
party opt-out mechanisms or programs. Please note that if you
remove your Cookies or upgrade your browser after having opted
out, you will need to opt out again. Your opt out is specific to the
browser you are using and the device you use to access the Site.
Therefore, if you use multiple browsers or devices you will need to
opt out on each browser or device. You can access the information
on our website without enabling Cookies in your browser, but
disabling Cookies may result in a diminished ability to take
advantage of the Account Services and related informational
content on our Websites.

‍Data Security

The security of your PII is important to us. We maintain reasonable
physical, technical, and administrative security measures to protect
and limit access to your PII.  No method of transmission over the
Internet or electronic storage technology is 100% secure. Therefore,
while we strive to use commercially acceptable means to protect
your PII, we cannot guarantee its absolute security. 

You should exercise discretion in what information you send to us
by email. We cannot guarantee that email sent over the Internet is
secure and will not be intercepted by others before it reaches us.  We
are not responsible for the security of information contained in
emails sent over the Internet or any other data you provide to us
when using the Account Services.

‍Data Integrity

WeaveGrid will only process PII in a way that is compatible with and
relevant for the purpose for which it was collected or authorized by
those who provided the information. To the extent necessary for
those purposes, WeaveGrid shall take reasonable steps to ensure
that PII is accurate, complete, current and reliable for its intended
use.

Users Only of Legal Age of Majority

Our Websites and Account Services are designed and intended for
those who have reached the age of majority (16 years of age). By
using our Websites and Account Services, you affirm that you are at
least 16 years of age or older.  We are not liable for any damages that
may result from a user’s misrepresentation of age. 

No one under age 13 is authorized to submit or post any
information, including PII, on our Website or via our Account
Services. Under no circumstances may anyone under age 13 use our
Websites and Account Services.  Parents or legal guardians of
children under 13 cannot agree to these terms on their behalf.

Inquiries, Complaints, Applicable Law and Dispute Resolution

If you have any questions or concerns, please contact us at privacy@weavegrid.com.

The Websites and Account Services are based solely in the United States and are subject to U.S. law. If you are accessing the Websites or Account Services from a location outside the U.S., you hereby agree that your use of the Websites or Account Services and our collection and use of your PII is subject to this Privacy Policy. When you submit PII to us, you are agreeing to permit us to access, store, and use the information wherever in the world we do business, both inside and outside the United States.

If there is a dispute between you and WeaveGrid regarding the use of your PII or this Privacy Policy, you agree to use reasonable efforts to resolve such dispute with WeaveGrid informally and to consult and negotiate with WeaveGrid in good faith to reach a fair and equitable solution.

‍Notice to California Residents

Your Privacy Rights

WeaveGrid believes the data you entrust us with to provide ou r Websites and Account Services belongs to you and no one else. As such, WeaveGrid complies with the California Privacy Rights Act/the California Consumer Privacy Act (“CPRA/CCPA”) Under the CPRA/CCPA, you may have the following rights, as applicable: 

• To know what categories of PII about you we have collected and used, including how the PII was collected; 
• To know what categories of PII are being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold; or, if applicable, to know that your PII has not been sold;
• To opt out of the sale of your PII; 
• To access your PII, including the right to download or transfer PII collected during the previous 12 months; 
• To request that your PII be corrected;
• To request that we limit our use of your sensitive PII;
• To request that your PII be deleted; 
• To request that we not share your PII for cross-context behavioral advertising; and
• To equal service and equal price for goods or services even if you exercise your rights under the CPRA/CCPA.

If you are a resident of California and you want to exercise any of your rights as set forth above, please contact us using the contact information listed below. For all requests, it is helpful to describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are who you say you are and provide a current address for our response. 

We will not discriminate or retaliate against you for exercising any of your rights. Unless permitted by the CPRA/CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

If you are a California Resident, please see click here for more information about your rights and how to exercise them. 

Privacy Questions

If you have questions or concerns about this Privacy Policy, please contact us. 

Contact Information 

WeaveGrid
375 Alabama Street, Ste 325

San Francisco, CA 94110
privacy@weavegrid.com
1 (888) 529-0579