On the way to achieving our ambitious climate impact goals, we’re growing our utility client base rapidly. To deliver value for clients and make meaningful progress on reducing carbon emissions (from transportation and the grid), we must engage, delight, retain and shape the behavior of electric vehicle (EV) drivers.
In pursuit of these targeted driver experience (DX) outcomes, we have rolled out foundational features, starting with web (including mobile web), email and SMS interactions. Components released so far are lean and functional, based on extensive DX research and ongoing driver support engagement.
Following on our driver experience discoveries so far, it’s now time to build our product design organization.
You have the chance to cultivate this critical new function for our company and to meaningfully impact metrics that are foundational to WeaveGrid’s success - like driver enrollment in cleaner, smarter vehicle charging programs and total vehicle energy consumption shaped over time.
You will be establishing all core product design practices from the ground up, from user testing strategies to design sprints and delivery. You’ll have the resources you need to be successful, with responsibilities growing rapidly with the company.
Part of your initial efforts will likely address several urgent next steps we’ve identified. You’ll drive the product forward toward on each of these:
1. Enhance and simplify EV drivers’ experience with our application, through which we schedule their vehicle charging and transparently communicate / interact to maintain driver trust and engagement
2. Maintain a design system that allows effective engagement with drivers in a variety of co-branded partnership contexts (for utilities and potentially EV manufacturers in the future), and
3. Formalize and accelerate our product design process - from ideation through driver testing to release.
While we hope you’ll share our team’s passion for the sustainable energy transition, no previous experience in the energy sector is required.